Comment fonctionne l'automatisation WhatsApp avec Vendrix au Cameroun ?

Vendrix connecte votre numéro WhatsApp à l'API officielle Meta Cloud. Vos clients peuvent parcourir votre catalogue, poser des questions sur vos produits et passer commande 24h/24 en Francs CFA (XAF).

Quels moyens de paiement sont supportés pour les commandes ?

Vendrix supporte le règlement à la livraison en espèces ou par Mobile Money (MTN MoMo et Orange Money) ainsi que les liens de paiement sécurisés.

Que se passe-t-il si l'IA ne comprend pas une demande complexe ?

Vendrix détecte automatiquement les cas litigieux ou les questions hors périmètre et transfère immédiatement la conversation à un conseiller humain sur votre boîte de réception partagée.

Errors

Every failed call returns the same JSON envelope with a stable code, so your code can react to the code and never to the wording.

These examples use a placeholder address. Your console shows the exact address of the API for your workspace.

The error format#

403 Forbidden

{
  "error": {
    "code": "insufficient_scope",
    "message": "This API key lacks the scope messages.send.",
    "request_id": "req_4f1c2b9a0d7e6f5a4b3c2d1e",
    "details": {
      "required_scope": "messages.send"
    }
  }
}

code is stable. Branch on it.
message is English and meant for developers. It can change.
request_id is also in the X-Request-Id header of every response. Quote it when you ask for help.
details is an object or null. A validation error lists the fields in details.fields.

400 Bad Request

{
  "error": {
    "code": "invalid_request",
    "message": "The request body is not valid.",
    "request_id": "req_4f1c2b9a0d7e6f5a4b3c2d1e",
    "details": {
      "fields": [
        {
          "field": "to",
          "issue": "must be E.164"
        }
      ]
    }
  }
}

What to retry#

429 (rate_limited): wait the number of seconds in Retry-After, then retry.
503 (service_unavailable): retry with the same Idempotency-Key. It is safe: the message is sent once.
500 (internal_error): retry once or twice with the same Idempotency-Key, then contact us with the request id.
Other 4xx errors mean the request itself must change. Retrying it unchanged fails again.

Error codes#

Every error code of the public API
HTTP	Code	Meaning
400	`invalid_request`	The request body, query or a header is not valid. The details list the fields.
400	`idempotency_key_required`	A message send needs an Idempotency-Key header.
401	`authentication_required`	The Authorization header is missing or malformed.
401	`invalid_api_key`	The API key is unknown.
401	`api_key_revoked`	The API key was revoked.
401	`api_key_expired`	The API key has expired.
401	`application_inactive`	The application is not active.
401	`environment_mismatch`	The key prefix does not match the environment of its application.
403	`insufficient_scope`	The API key does not have the scope this endpoint needs.
403	`sandbox_only`	This endpoint can only be called with a sandbox key.
404	`not_found`	The resource does not exist, or does not belong to your workspace.
409	`idempotency_conflict`	This Idempotency-Key was already used with a different request body.
409	`connection_inactive`	The connection is not active.
422	`invalid_phone_number`	The number cannot be turned into a WhatsApp number.
422	`outside_customer_window`	The customer has not written in the last 24 hours, so only a template can be sent.
422	`template_not_found`	No template with that name and language exists on this connection.
422	`template_not_approved`	The template exists, but it is not approved.
422	`template_variables_mismatch`	The number of variables does not match the template.
429	`rate_limited`	The key sent too many requests in the last minute. Wait for Retry-After seconds.
429	`daily_send_limit_reached`	The workspace reached its daily limit of live messages.
500	`internal_error`	Something went wrong on our side. Quote the request id to get help.
503	`service_unavailable`	WhatsApp or the database is unavailable. Retry with the same Idempotency-Key.